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Refund and Returns Policy
Welcome to Digixels Art! We appreciate your interest in our platform and your support for the creative community. To ensure a smooth and transparent experience for both buyers and sellers, we have established the following Refund and Returns Policy.
General Policy
Due to the nature of digital products, refunds and returns are generally not applicable. Once a digital item is downloaded, it cannot be returned or refunded. This policy helps protect the intellectual property rights of our creators and ensures the integrity of our marketplace.
Responsibilities of Sellers
As a seller on Digixels Art, you are responsible for the quality and accuracy of your digital products. If a buyer encounters any issues with a purchased item, they should contact you directly to resolve the matter. Sellers are encouraged to provide excellent customer service and address any concerns promptly.
When Refunds May Be Considered
While refunds are generally not available for digital products, there are exceptional circumstances where a refund may be considered:
- Defective or Corrupted Files
- If the digital file is defective, corrupted, or cannot be accessed, the buyer should contact the seller immediately. The seller should provide a replacement file or offer a refund if the issue cannot be resolved.
- Incorrect or Misleading Listings
- If the digital product does not match the description or preview provided in the listing, the buyer should contact the seller. The seller should address the discrepancy and may offer a refund if the product is significantly different from what was advertised.
How to Request a Refund
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
- Contact the Seller
- Reach out to the seller directly through the Digixels Art platform. Provide detailed information about the issue and any supporting evidence (e.g., screenshots, error messages).
- Resolution by the Seller
- The seller will review your request and determine the appropriate action. They may offer a replacement file, provide additional assistance, or issue a refund if deemed necessary.
- Escalation to Digixels Art
- If you are unable to resolve the issue with the seller, you may contact Digixels Art support at support@digixels.com. Provide all relevant details and communication with the seller. Our team will review the case and make a final determination.
Protecting Our Community
To maintain a fair and trustworthy marketplace, we encourage all users to:
- Accurately Describe Products
- Sellers should provide clear and accurate descriptions, previews, and tags for their digital products.
- Communicate Effectively
- Both buyers and sellers should communicate respectfully and promptly to resolve any issues.
- Respect Intellectual Property
- All users must respect the intellectual property rights of creators. Unauthorized distribution, copying, or resale of digital products is strictly prohibited.
No Refunds for Free Downloads
Please note that refunds are not applicable for free downloads. If you encounter any issues with free items, please report them to the seller or Digixels Art support for assistance.
Changes to This Policy
Digixels Art reserves the right to modify this Refund and Returns Policy at any time. Any changes will be communicated through our platform and will apply to future transactions.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at support@digixels.com. We are here to help and ensure your experience on Digixels Art is positive and fulfilling.
Thank you for being a part of the Digixels Art community! Your support helps foster creativity and innovation in the digital art world.
Also read: Privacy Policy, and Terms and Conditions.